CANCELLATION & RETURN

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In order to get your order delivered to you soon, we start the process on the same day. As long as your order has not been processed, you can cancel or get in touch with our customer support team to cancel your order. The refund will be initiated online in your bank account. However, the cancellation of orders will be done only if the terms and conditions listed below are met.


In case of printed products

You can cancel your orders within 6 hour of booking the same order from your current order page.


In case of non-printed products

You can cancel your orders before the shipment of your product.


You are requested to immediately email at support@greenhandle.in or call at (+91)74003 29494 along with your order number for any cancellations to be made, if you are not able to do it online.


For specific queries on cancellation, please read the FAQ.

We at Greenhandle strive to provide the best possible shopping experience . While there is no option to return orders as the goods are customized according to your specific needs (Return and replacement will be offered by us if and only if the product you received is completely different from what you ordered), However, if at all you are not satisfied with your purchase, complete assistance would be given to you regarding the same.


Return Policy

If you order from Ready to Deliver and Ecological Ad bags section then you can return the products to us within 5 days from the date of delivery.

You can return products under following circumstances

  1. 1. If ordered product is not the one which was ordered.
  2. 2. If ordered product is damaged.

Greenhandle also provides return policy of 10 days from the date of delivery under critical cases such as the product was different from the description, defective, used or missing.


For any other queries, please call at (+91)74003 29494 . Or you can drop an email at support@greenhandle.in


For specific queries on return, please read the FAQ.

Replacement can be done:

1. If the delivered quantity is less than the ordered quantity.

Example:

Order Quantity Delivery Quantity Short Quantity Buy price Money Bag
1000 900 100 10 1000

Your money bag will get credited Rs.1000/- which you can use at a time of your next order. (All figures are in Rupees)


2. Some of all delivered bags are not as per the standard of customers.

Example:

Order Quantity Delivery Quantity Return Quantity Buy price Money Bag
1000 1000 100 10 1000

Your money bag will get credited Rs.1000/- which you can use at a time of your next order. (All figures are in Rupees)


Note: Replacement quantity cannot be more than 20% of ordered quantity.


For specific queries on replacement, please read the FAQ.

We at Green handle strive to provide the best possible experience while you shop with us online. While there is no option to return orders as the goods are customized according to your specific needs (Return and replacement will be offered by us if and only if the product you received is completely different from what you ordered), however, if at all you are not satisfied with your purchase; complete assistance would be given to you regarding the same.


if you are ordering something from ready to deliver section then you can return the products to us within 7working days.


For any other queries, all you need is to drop a call at (+91) 022 6565 3121. or you can drop an email at info@greenhandle.in


Can I cancel my order?

As long as your order has not been proceed, we can cancel it and refund your amount.
However, the cancellation of orders will be done only if they are respected to below listed terms and conditions.
Customize products: You can cancel your orders within six hours of booking the same order.
Non Customize products: You can cancel your orders within twelve hours of booking the same order.


What will be the condition to take return and replace the order?

Return and replacement will be offered by us if and only if the product you received is completely different from what you ordered.
Please go through with the replacement policy page for replacement of customize products.


What will be the lead time for raise a return the product?

Customer can raise a return request within 7 days of product delivery. After this no return request will be entertained.


What is the time limit for returning the goods?

The cancelled goods must be returned to us within 15 working days of informing us of your cancellation


Who will be borne return charges?

The postage for return will have to be borne by customer.


Where should I return the goods to?

Please contact to the customer care for shipping address for return goods


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