FREQUENTLY ASKED QUESTIONS:

It's an online ecological printed, un-printed, promotional, non-promotional products store where you can customize & order Bags, Boxes, Pouches, Office products, Retail & Wholesale products, Paper, Newspaper, Handmade paper, Nonwoven, Woven, Jute, Juco, Cotton, Canvas, Bamboo, Khadi and more products for commercial and personal purpose.


We are a unique e-commerce start up with the concept of customizing the ecological products as per customers need.


When you are buying from Greenhandle you can be confident that our products are as environmentally friendly as possible and if you have any querys about the environmental impact that the packaging you use has then please do not hesitate to get in touch.


For more info please visit company blog page.


How to contact greenhandle.in?

Easy! Just drop us an email at support@greenhandle.in. You can also ring us at - 07400329494.


Where is greenhandle.in corporate office?

UG-294/298, Dreams The Mall, LBS Marg, Bhandup west, Mumbai – 400078.


STEP 1: Choose the section from where you want to order.

  • For Paper Bags, Eco Bags choose 'Customizable products' section. MOQ-500
  • For Boxes, Pouches, Office Products, Accessories and Popular Bags choose 'Ready to print' section.MOQ-100
  • For Retail, Wholesale and Occasional products choose Ready to Deliver section. MOQ-1
  • For Ad-stick newspaper bags, Ad-stick paper bags and RefUSE bags choose Ecological Ad-Bags section. MOQ-100

  • STEP 2: Click on the filter points as per your requirements.

    Choose what kind of materials you want, eg.Size, GSM/WCC, Handle etc.
    After choosing this you will get final product with price and customization option.

    STEP 3: Click on customization option and start customizing the product.

    In Customization you can choose the product colour, handle colour, print area, upload image and set print margin.
    In Ready to Print you can choose only print area and print margin.
    In Ready to Deliver you can directly add the product into your cart and buy that product.
    In Ecological Ad-Bags it is same like Ready to Deliver. You can directly add the product into your cart and buy that product.

    Customization allows you to customize the product according to your requirements. Here you just choose a product and customize that product according to your way. Like you can choose the product colour, handle colour, gusset colour, print area, print size, margin. And place the order.


    What are the products in customizable section?

    Paper, Handmade paper, Nonwoven, Woven, Jute, Juco, Cotton, Canvas, Bamboo, Khadi Bags


    How can I customize a product?

    Simple! All you need to do is first choose your product by using our well defined filter and customize it with your Brand name/text/art/design.

    For us customization means complete customization, where you can choose our filter points and click on the customize option, that will take you on customize page where you can choose product colour, handle colour and other things.


    Is it mandatory to choose product material, GSM/WCC, style, size, handle, print, print colour, lamination, special work, product colour, handle colour?

    Absolutely yes! We have put all the above points in our filter, where you can choose the points as per your requirement (Product and handle colour can be chosen on Customizable page).


    What is the use of filter points?

    If you choose from the given options, like type of material you want, Size, GSM/WCC, Handle etc. then you will get the exact product with price.


    How can I upload my Design/Logo?

    You can choose the product as per your requirement then click on the CUSTOMIZE NOW button and can easily upload your designs.


    Can you guarantee the colour of engraving as shown on the products on your website?

    We do not guarantee the colour of engraving on any product as the colour of finished product might appear different. In spite of that we will try our best to serve you with the exact colour. However, slight variation in colour is possible.


    Is it possible to have different print on both sides?

    No! As of now it’s not, print/design should be similar on both the side. For such order please go with bulk order option.


    What is MOQ of Customizable product section?

    MOQ – 500


    Can we return and replace Customizable products?

    Please check our Cancellation and Return policy page.


    There are some standard products which are popular and frequently used.In 'Ready to Print' we urge our seller to keep the inventory of such products, so that it can be ready for print and deliver in short frame of time.


    What are the products in Ready to Print?

    Boxes, Pouches, Office Products, Accessories, Newspaper Bags, Popular shopping Bags


    How can I print a product?

    Simple! All you need to do is first choose your product by using our well defined filter and print your brand name/text/art/design!


    Is it mandatory to choose product material, GSM/WCC, Style, Size, Handle, Print, Print colour?

    Absolutely yes! We have put all the above points in our filter, where you can choose the points as per your requirement.


    What is the use of filter points?

    If you choose the given filter options like type of material you want, Size, GSM/WCC, Handle etc. then you will get the exact product with price.


    How can I upload my Design/Logo?

    You can choose product of your choice and then click on the CUSTOMIZE NOW button and can easily upload your designs.


    Can you guarantee the colour of engraving as shown on the products on your website?

    We do not guarantee the colour of engraving on any product as the colour of finished product might appear different insipient of that. We will try our best to serve you the exact colour however slight variation in colour is possible.


    Is different print on both sides possible?

    No! As of now it’s not, print/design should be similar to both the side. For such order please go with bulk order option.


    What is MOQ(minimum order quantity) of ready to print?

    MOQ – 100.


    Can we return and replace ready to print products?

    Please check our Cancellation and Return policy page.


    This section of products will be Retail and Wholesale products with the MOQ of 1.


    What are the products in Ready to Deliver?

    Ready to Deliver section have Retail and wholesale products like Bags, Boxes, Pouches, Office Products, Wood Products, Palm Leaf products, paper products, Handmade paper products and many more which are Eco-friendly, recycled, recyclable, reusable and biodegradable by nature.


    How to buy retail and wholesale products?

    It’s very simple! Just choose the product which you want to buy and as per your requirements, select quantity, make the payment and product will be delivered on your mentioned address


    What is MOQ(minimum order quantity) of Ready to Deliver?

    MOQ-1


    Is COD available for ready to deliver?

    Yes! On selected products.


    Can we return and replace ready to deliver products?

    Yes! But delivery charges will apply.


    What are Ecological Ad-Bags?

    Ecological Ad-Bags are an Ad-stick Newspaper & Ad-stick Paper bags. Here the price of bag will be shared by both(advertiser and user). Like if the cost of bag is 4 rupees then 2 rupees will be paid by advertiser and remaining 2 rupees will be paid by user.


    What is Ad-stick Bags?

    They are newspaper and rejected paper bags. As it is already printed, we can’t re-print the bag but we can use it by sticking an advertisement (Pamphlets) on it. So, if you are looking for an alternative to plastic at less cost then you can choose this product. It can be used in local markets, Grocery shops, Kirana shops, Medical shops etc. Here the price of bags will be shared by both (advertiser and user). If the cost of bag is 4 rupees then 2 rupees will be paid by advertiser and remaining 2 rupees will be paid by user.


    What is RefUSE Bags?

    RefUSE bags are the bags which are rejected due to their print quality (printing mistakes). But they are very good to use and available at less cost price.


    What are the products in Ecological Ad-Bags?

    Ad-Stick Newspaper Bags, Ad-Stick Paper Bags, RefUSE Bags.


    How to buy Ecological Ad-Bags?

    Ecological Ad-Bags are similar to Ready to Deliver products. You can directly add the product onto your cart and buy that product.


    How much do I have to pay if I want to buy Ecological Ad-Bags?

    As per mentioned price.


    How Ecological Ad-Bags benefits society?

    Each Ecological Ad-Bag will replace a plastic carry bag from the market. Greenhandle has designed these products for those who use unprinted plastic bags to carry the products from grocery shops, kirana shops, and medical shops etc. where plastic is used the most. To reduce the use of plastic and make people shift to eco-friendly products we need something which does not cost much and is easily affordable. Hence we have come up with this superb idea of Ecological Ad-Bags where two people can share the cost of bag and it will be affordable for the user.


    In this way we will reduce the use of plastic in the market and help our society and city be plastic free!


    It’s an option which gives you the exact product you want to buy with its price. Like if you are looking to buy shopping carry bags then there will be 6-9 points with options which you have to choose from.


    1. Subcategory:

    Choose type of product which you want to buy.


    2. Material:

    Choose what type of material you want.


    3. GSM/WCC:

    Choose 'grams per square meter' (stands for the quality of paper) and ‘weight carrying capacity’ (stands for how much weight it can hold).


    4. Style:

    Choose what style of product you want.


    5. Size:

    Choose a particular size of product from big, medium and small.


    6. Handle:

    Choose the type of handle you want with the bag.


    7. Print:

    Choose the type of print you want on your product.


    8. Print colour:

    Choose the number of colour you want to print on your product (No. of colour in your logo/design which you want to print).


    9. Lamination:

    Choose the type of lamination you want (lamination is used to give strength and make the product look good. It is usually assembled by heat, pressure, welding, or adhesives).


    What is your quality standard?

    We deliver only best quality to our customers and keep product quality on top of our list.


    What are your product quality measures?

    Our product quality team checks the product and print quality before the seller gets registered on greenhandle seller cell. Only those products which have cleared quality check are allowed to go live on greenhandle.in


    What if I don’t like your quality?

    Please call or mail us the reason of your dislike, we will do our best to assure you a qualitative response.


    What if some products are not as per my standard?

    Please contact or mail us, we will do our best to assure you a qualitative response.


    What about print quality?

    Quality is always a top priority for us, whether it is product or print, greenhandle.in gives a choice of print (Screen and offset) you can choose as per your preference.


    Does the quality/colour of picture I upload appear same after it gets printed?

    We do not guarantee the colour of the uploaded pictures/designs as the process includes heat transfer of the images where some loss of colour is always there. Inspite of that, we will try our best to provide you with the exact colour however slight variation in colour is possible.


    How do I register and start my new account?

    Simple! Just click on the 'Sign up' and fill in your details as requested before clicking on submit. As you click on submit, registration should be complete and you should receive a confirmation e-mail to the address you registered with.


    Is it necessary to have an account to shop on greenhandle.in?

    Yes! It is necessary. At the time of buying products from greenhandle.in you have to register yourself.


    I need personal assistance on my order. Whom can I contact?

    Our team would be happy to assist you. Sure! You can drop us an email at support@greenhandle.in. You can also ring us at 07400329494.


    How can I edit my account details?

    You can login in your account and do it yourself. You can also call at 07400329494 or drop us an email at support@greenhandle.in and we will be happy to help you.


    How can I track my order?

    You can track your order online as well as you can call Customer Care at 07400329494 or drop us an email at support@greenhandle.in and we will be happy to help you.


    How will I know if my order is placed successfully?

    You will receive an confirmation email from Greenhandle once your order is successfully placed. This mail will have all the details related to your order. You can see it in your account as well.


    The order I received is not complete. What do I do?

    Please call the Customer Support at 07400329494 and or drop an email at support@greenhandle.in . We will fix it rightaway.


    How do I re-order previously bought items?

    Easy! Please log into your account, go to order history and reorder!


    Please visit delivery detail page for delivery lead time


    Does greenhandle.in deliver internationally?

    We do not deliver outside India. However, we can consider shipping bulk orders. For further queries, you can drop an email at support@greenhandle.in.


    If Delivery is not done on a given date. What can I do?

    Please don’t worry. If you have the order id you can contact our Customer Care on 07400329494 or drop us an email at support@greenhandle.in


    What if the products that I received are damaged /broken?

    We take extra care while delivering your products to make sure that they are in excellent condition. However, for further details, you can read our Return and Replacement policies.


    My items haven't arrived yet. What can I do?

    Please don’t worry. If you have the tracking information (Order Id), please go to my order status page. If you are not happy with the information, keep your order Id ready and we will be happy to help you.

    You can contact our Customer Care on 07400329494 or drop us an email at support@greenhandle.in


    How do I change my shipping address after my order has been placed?

    Sorry!!! It’s not possible as your order is shipped on mentioned address but still you can be in touch with us 07400329494 and let us know your new address.


    What are the payment options available at greenhandle.in?

    The payment options we support are Credit card, Debit card, Net Banking and COD for non-printed products only.

    All the online payments are processed through Instant Pay payment gateways, which provide secure encrypted connections for all credit cards, debit cards and net banking transactions.
    Your transactions are safe and secure.


    How does Cash on delivery payment method work?

    We provide the facility of making cash payments at the time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at the time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.


    How should I apply the discount/promotional voucher to my order?

    Coming Soon…


    There was an error while processing payment. How will I know if the payment went through successfully?

    In case of payment errors/failure, please retry ensuring:

    - Information passed on to payment gateway is accurate, i.e. account details, billing address, password (In case of net banking)
    - Your internet connection is not disrupted in the process.
    - If your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 7-10 business days for the refund. You can get in touch with Customer Care along with your order number and details of the amount deducted, or send an email to support@greenhandle.in for any further clarifications.


    Why can't I see the COD option on my payment page?

    We regret the inconvenience but this might be due to:
    - COD is not applicable for printed products
    - Your order value is below Rs.500 INR
    - Your postal code does not fall into our COD applicable area.


    Does your price include Taxes?

    The prices indicated on the website are inclusive of Taxes/ VAT.


    Please go through with our Cancellation, Return and Replacement policy page.


    Can I cancel my order?

    As long as your order has not been proceeded, we can cancel it and refund your amount.
    However, the cancellation of orders will be done only if they comply to below listed terms and conditions.
    Customize products: You can cancel your orders within six hours of booking the same order.
    Non Customize products: You can cancel your orders within twelve hours of booking the same order.


    What will be the condition to accept 'return and replace the order'?

    Return and replacement will be offered by us if and only if the product you received is completely different from what you ordered.
    Please go through with the replacement policy page for replacement of customize products.


    What will be the lead time to raise a 'return the product'?

    Customer can raise a return request within 7 days of product delivery. After this no return request will be entertained.


    What is the time limit for returning the goods?

    The cancelled goods must be returned to us within 15 working days of informing us of your cancellation


    Who will bear the return charges?

    The postage for return will have to be borne by customer.


    Where should I return the goods to?

    Please contact the customer care for the shipping address of the goods to be returned.


    What is Feedback?

    Each time you buy or sell something, you experience the services and get the opportunity to judge that experience and give or share as a feedback.


    What is the use of feedback?

    It helps to improve product quality and service. Positive feedback about seller or product helps others to buy same products.


    What kind of feedback should I give?

    It totally depends on you! You can give your feedback according to the experience you get.


    Can the Feedback be my experience?

    Yes!


    What if I give negative feedback?

    No issue! We will take it in a positive way and try our level best to make it correct ASAP.


    What is review?

    Any product you are buying from greenhandle.in can be reviewed. The product as well as the seller of that product can be reviewed.


    How to review the product?

    Simple! When you buy a product from greenhandle.in, we will send a review mail of that particular product and seller, you just need to rate them on the basis of mentioned points.


    What after review?

    We personally check all the reviews and if something is not going according to our standard, we take steps to improve the things.


    Ecobags Online Store